Plain English summary: You pay for a content production service. We produce, quality-check, and publish social media content on your behalf. You retain ownership of all content. We do not guarantee specific business outcomes. You can cancel anytime. If results are not delivered as described, we will make it right or refund you in line with our guarantee policy below.
By accessing or using FORGE services (the "Service"), creating an account, or making a payment, you ("Client") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all plans including Free, Starter, and Premium.
FORGE is a content production service that creates, quality-reviews, and publishes social media content on behalf of Clients. The Service includes:
All prices are in United States Dollars (USD) and are subject to change with 30 days notice. Current plans:
| Plan | Price | Posts / Month | Platforms | Key Features |
|---|---|---|---|---|
| Free | $0 / month | 10 total (lifetime) | Up to 4 | 1 regeneration per post. No card required. No expiry. |
| Starter | $297 USD / month | 30 | Up to 4 | Weekly batches, AI quality gate, auto-approve option, 2 regenerations per post, inline editing. |
| Premium | $499 USD / month | 48 | All 5 | AI Design Agent review every post, 1 design revision per batch, 1-hour onboarding call, priority support, monthly strategy review. |
The Free plan provides a lifetime allocation of 10 posts, not a monthly reset. Once the 10-post allocation is consumed, the account moves to read-only unless upgraded. No credit card is required to use the Free plan.
Paid plans are billed monthly in advance. Billing begins on the date your paid subscription activates. If you upgrade mid-cycle, you will be charged a prorated amount for the remainder of the billing period.
Unused posts do not roll over to the following month. Post allocations reset on the first day of each billing cycle.
Clients may request that a post be regenerated (rewritten from scratch using updated AI prompts) within the following limits per post:
A regeneration is triggered by the Client via the Client Portal. Regenerated content replaces the previous draft. Regeneration count resets when a new batch is produced. Regenerations may not be accumulated or transferred between posts.
Clients may submit revision requests for posts that are awaiting approval. A revision is a specific instruction to modify existing content (e.g. change tone, remove a phrase, adjust the hook).
Revision requests must be submitted through the Client Portal. Requests submitted via email or other channels are not covered by the revision SLA.
Starter and Premium clients may enable the auto-approve setting in the Client Portal. When auto-approve is enabled:
Important: By enabling auto-approve, you authorise FORGE to approve and schedule content on your behalf without prior review. FORGE is not liable for the published content of auto-approved posts beyond the quality standards defined in these Terms. You may disable auto-approve at any time via the Client Portal. Disabling auto-approve takes effect from the next batch cycle.
You retain full ownership of all content produced by FORGE for your account. Upon publication or delivery, all intellectual property rights in the content (captions, images produced for your brand, copy) are assigned to you. FORGE retains no rights to reproduce or publish your content beyond the scope of the Service.
You grant FORGE a limited, non-exclusive licence to use your brand assets (logos, fonts, colours, images) solely for the purpose of producing content for your account.
You are responsible for:
FORGE will not produce content that is defamatory, deceptive, discriminatory, illegal, or that violates the advertising standards of any applicable jurisdiction. FORGE reserves the right to refuse or cancel a content request that violates these standards without refund if the violation was caused by information supplied by the Client.
Clients must not use the Service to produce content for prohibited industries including but not limited to: firearms, adult content, gambling without licencing, multi-level marketing, and cryptocurrency offerings without regulatory approval.
FORGE offers a results guarantee on Starter and Pro plans. If, after 90 days of active use (consistent content delivery and publication), you have not seen measurable improvement in your social media presence, FORGE will either:
To invoke this guarantee, you must contact info@forgecontent.io within 7 days of the 90-day period ending. The guarantee does not apply where: the Client has not kept their Brand Profile current, where auto-approve was disabled for more than 50% of the period, where content was approved but not published due to client-controlled platform issues, or where the Client was in arrears.
The results guarantee does not constitute a warranty of specific business outcomes (revenue, leads, sales). It applies to content delivery quality and consistency only.
| Metric | Starter | Premium |
|---|---|---|
| Team review completion | 24 business hours | 24 business hours |
| Revision implementation | 48 business hours | 24 business hours |
| Support response | 48 business hours | 4 business hours |
| Batch delivery | Weekly (Monday) | Weekly (Monday) |
Business hours are Monday to Friday, 9am to 5pm NZST. SLA clocks start from the time the relevant event is recorded in the FORGE system (not from the time of email or message receipt).
You may cancel your paid subscription at any time via the Client Portal or by emailing info@forgecontent.io. Cancellation takes effect at the end of the current billing period. You will not be charged for the following period. No refund is issued for the current billing period except where the results guarantee applies (clause 10) or where FORGE has failed to deliver the minimum post allocation for the period.
Refunds for failure to deliver minimum post allocation are calculated on a pro-rata basis per undelivered post.
To the maximum extent permitted by applicable law, FORGE's total liability to you for any claim arising from or related to the Service is limited to the total fees paid by you in the three months preceding the claim. FORGE is not liable for indirect, consequential, or punitive damages including but not limited to loss of business, loss of revenue, or reputational damage.
FORGE is not liable for platform outages, algorithm changes, or account suspensions by third-party social media platforms.
FORGE reserves the right to suspend or terminate your account immediately and without refund if you: breach these Terms, provide false or misleading information, fail to pay fees when due, or use the Service for prohibited purposes. FORGE will provide written notice of termination where possible.
FORGE may update these Terms from time to time. Material changes will be notified by email at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may cancel your subscription before the effective date.
These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
FORGE Digital Ltd
Email: info@forgecontent.io
Support: info@forgecontent.io
Plain English summary: We collect your business information and brand data to produce content for you. We do not sell your data. We use third-party infrastructure providers who are bound by data processing agreements. You have the right to access, correct, or delete your data at any time.
FORGE Digital Ltd ("FORGE", "we", "us") operates the FORGE content production platform. This Privacy Policy describes how we collect, use, and protect your personal information when you use our Service.
When you create an account we collect: your name, email address, business name, and billing information (processed securely through Stripe). We do not store credit card numbers.
To produce content we ask you to provide: your brand voice, target audience profile, content pillars, business story, and examples of content you like. This information is stored in our system and used exclusively to generate content for your account.
Our Brand Profile includes fields for describing your audience's psychology including their desires, beliefs, fears, and goals. This information relates to your customers, not to you personally. It is used solely to improve the quality of content we produce for your brand.
We collect standard usage logs including: login timestamps, page views within the Client Portal, post approval actions, and regeneration requests. This data is used to improve the Service and is not sold to third parties.
To publish content on your behalf, we store access tokens for connected social media platforms. These tokens are encrypted at rest and used only for the purpose of publishing your approved content.
We do not use your brand data or content for any purpose other than delivering the Service to you.
We use the following categories of third-party providers, all of whom are bound by data processing agreements:
We do not share your data with any third party for advertising or marketing purposes.
We retain your account data for as long as your account is active and for 12 months after cancellation. Published post content and brand profile data are retained for 24 months to allow for audit and dispute resolution. You may request deletion at any time (see clause 7).
We implement industry-standard security measures including: encryption in transit (TLS 1.2+), encryption at rest for sensitive tokens, access controls limiting staff access to client data on a need-to-know basis, and regular security reviews.
You have the right to:
To exercise any of these rights, email info@forgecontent.io. We will respond within 20 business days.
The FORGE Client Portal uses session storage (not persistent cookies) to maintain your login session. We do not use third-party tracking cookies or advertising pixels.
We will notify you by email of material changes to this Privacy Policy at least 14 days before they take effect. The current version is always available at forgecontent.io/terms.
Privacy enquiries: info@forgecontent.io
General support: info@forgecontent.io